Frequently Asked Questions

We offer curated collections of pivot doors, sliding doors, interior doors, steel-framed systems, and complementary architectural solutions for premium spaces. Our product range includes interior doors, hidden doors, loft and steel doors, entrance doors, exterior doors, fire doors, special acoustic doors, sliding door systems, and wooden windows. Each product is available in multiple finishes, sizes, and configurations to suit your project needs.

In most locations, installation takes around 1 to 3 days after final sizing. Exact timing depends on the door type, finish, and site conditions. Custom-made products typically require 2-4 weeks for manufacturing, followed by installation. We recommend scheduling a site survey with our team before placing your order to ensure accurate measurements and timelines.

Yes, all VELUM DOORS products come with a comprehensive warranty. Our standard interior doors carry a 5-year warranty against manufacturing defects. Exterior doors and custom-made products carry a 10-year warranty. The warranty covers structural integrity, finish defects under normal use, and hardware functionality. Damage resulting from incorrect installation, improper maintenance, or normal wear and tear is not covered.

Yes, our exterior doors and windows are designed and tested for weather resistance. Our exterior doors feature triple weather seal systems, thermal break technology, and UV-resistant finishes. Our wooden windows use laminated pine frames with aluminum exterior cladding for zero maintenance. All products are rated for thermal performance with U-values as low as 0.6 W/m2K for triple-glazed windows.

Pricing varies based on the type, size, material, and finish selected. Our interior doors start from $299.99, while premium sliding door systems start from $599.99. Custom-made and exterior doors range from $1,299.99 to $2,899.99 depending on specifications. We recommend requesting a quotation through our website or contacting our sales team for a detailed price breakdown based on your requirements.

Absolutely. Many of our door systems are made to measure based on your specifications. You can request custom dimensions, finishes, colors (including RAL custom colors), and glass options. Please note that custom-made products are exempt from the right of withdrawal under Dutch consumer law, so please verify all measurements carefully before confirming your order.

We accept all major credit cards (Visa, Mastercard, American Express), bank transfers, and iDEAL for Dutch customers. For large project orders, we offer flexible payment schedules with partial upfront payment. Stripe powers our secure online payment processing. All transactions are encrypted and PCI DSS compliant.

Yes, we ship to most European countries and select international destinations. Shipping costs vary by destination and order size. For orders within the Netherlands, shipping is free for orders over EUR 500. For international shipments, we provide a detailed shipping quote before order confirmation. Heavy items like steel entrance doors may require special freight arrangements.

Regular maintenance keeps your doors looking and performing their best. For interior doors, wipe with a damp cloth and mild detergent. Avoid abrasive cleaners. For exterior doors, clean annually and apply wood oil or lacquer touch-up as needed. Check weather seals every 6 months. Lubricate hinges and locks annually with silicone-based lubricant. Detailed care instructions are included with every product.

Yes! We have a showroom in Amsterdam where you can see our full product range, touch materials, and test door mechanisms. We recommend booking an appointment for a personalized consultation. Our design consultants can help you choose the perfect doors for your project and provide samples of finishes and materials. Virtual showroom tours are also available for international customers.

Standard catalogue items can be returned within 14 days if unused and in original packaging, in accordance with Dutch consumer law. However, custom-made products manufactured to your specifications are exempt from the right of withdrawal. We strongly recommend verifying all measurements and specifications before placing a custom order. If you receive a damaged or defective product, please contact us within 24 hours of delivery.

While we do not directly provide installation services, we work with a network of certified installation partners across Europe. We can recommend qualified installers in your area. All our products come with detailed installation manuals and assembly instructions. We strongly recommend professional installation to ensure optimal performance and maintain your warranty coverage.